View Full Version : Broken XBox360 and Microsoft's customer service
15-05-2006, 02:14 PM
Or, to put it another way, why can't every company have customer service like this :clap:
Last week my 360 died on me. It was overheating and shutting down. So I phoned them up and they picked it up a day later (Wednesday). Thursday, they sent me an email saying they'd received it. Friday: I got an email saying a new console had been sent to me. Today: I receive a brand new machine, complete with new HDD and PSU.
With service like that, I really can't fault Microsoft or the Xbox team :bow:
That is good indeed.
My brother couldn't wait that long so he took his back to John Lewis and they swapped it on the spot :thumbup:
Did you keep your hard drive? So you now have a spare?
Im concerned that at some point mine will go tits up as we both bough ours at the same time.
15-05-2006, 03:08 PM
I couldn't send it back to my retailer as it was a launch machine. He did say he'd help if Microsoft wouldn't take it back. They were really good though and replaced it without any questions
I had to send my HDD back...and they sent me a new one :( I had my Xbox Live profile saved on a memory card though, and MOST (but certainly not all) of my game saves were backed up a few weeks ago. I've lost loads of progress though. I also have to re-rip all my CD again though. I had close to 70 albums on my 360 and they're all gone :(
15-05-2006, 03:40 PM
Yep, an excellent service by microsoft :thumbup: . Sent mine back on a monday and got it back on the following thursday.
Never sent them the harddrive though as i was told over the phone that they didn't need it, just the 360 and psu.
That was nearly a month ago now and to date no crashes(touch wood)
16-05-2006, 02:32 PM
I'm starting to realise that I know a lot of people who have sent their 360 back...and yet I'm the only numpty who sent the HDD back with the console :(
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